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Return and Refunds

Buyers can return item(s) for a refund within 7 days from the day the item(s) were received, and the buyer is to afford the return shipping cost. The item(s) must be returned in the same exact condition as once it was delivered.

What is the process of returning an item?

If your item does not fall under restricted categories, you can initiate a return request by calling our helpline at 03448644429. Our customer service team will guide about the return procedure.

How long does it take to get a refund?

Within 1-2 Working days after

What items cannot be returned?

Items that fall in the following categories are not eligible for returns:

  • Men & Women Innerwear and Swimwear
  • Skincare and Haircare Items
  • Perfumes and Fragrances (including Deodorants)

What will happen if my return request is not approved?

If you return request is not approved we will inform about the reason

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On all orders above 3000 PKR

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